Terms and Conditions


Payment is due when booking your initial assessment and will be taken over the phone and processed by Stripe. We ask for your permission to store your card details so that we may process future payments more efficiently, you have the right to refuse. All payment processing is done via Stripe whose terms can been read here. Payments for all consequent sessions are taken once your therapist has confirmed your attendance.

Cancellation and missed session policy

If you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 48 hours. Where there is less notice, or if you fail to attend your appointment, the full fee will be charged. We hope clients appreciate that it is rarely possible to fill these appointments at such short notice which is why we are obliged to charge for the Therapist’s time.


Confidentiality is an integral part of counselling and psychotherapy and is seen as essential to building the therapeutic relationship and ensuring the client’s sense of safety. The therapeutic process encourages the client to be as open and honest as possible and inevitably personal experiences and sensitive information is disclosed. It is vital therefore that the client can trust that everything discussed will remain completely confidential. All information will remain confidential unless both the client and therapist agree to discuss something with a third party. The only circumstance where confidentiality might be broken would be if there was a serious risk to the client’s life or if another person’s life was at risk; alternatively, in the rare instance where the therapist was liable to civil or criminal court proceedings if they did not disclose client information. If at all possible this would be discussed at length with the client beforehand and everything would be done to safeguard client confidentiality despite.

Handling of personal information

Worcester Therapy Group holds all records securely and ensures the utmost confidentiality in the treatment of any information held about its clients. No information will be disclosed without the client’s written permission, except under certain rare legal circumstances (e.g. Child Protection). Gwion Jones and his Associates subscribe to the BACP Code of Ethics for Counsellors and Psychotherapists. Copies of these codes, as well as our own Practice Policy, are available on request. All Associates working at the practice are fully insured for professional liability and maintain regular supervision for all client work undertaken. We have an Access to Records policy and comply with the Data Protection Act 1988.


The content of the Worcester Therapy Group website is intended for information only. Whilst utmost care has been taken in the writing the information presented on the website we cannot guarantee its usefulness or accuracy. We accept no responsibility for any decisions made and accept no liability for any loss or damage based on the information found on this website. Anyone using information offered on this website does so at their own risk and will be considered to have taken full liability and responsibility for any damage or injury arising from its use.

Frequently Asked Questions

How often do I need to come?

Attendance for both psychotherapy and counselling is generally on a weekly basis and is usually one 50 minute session once a week.
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How long does a session last?

Whilst the initial consultation can last for up to an hour or more a standard therapy session lasts for 50 minutes.
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What happens in the first session?

If you have never been to counselling or therapy before you may feel nervous and apprehensive.
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Get in touch to book an Initial Assessment

Or give us a call if you have any questions